Bedrijfsprofiel
Regio:
Netherlands
Omzet:
$100M-$1B
Bedrijfstak:
Gezondheidszorg
Functie:
Executive, Finance, Human Resources, Supply Chain, Operations
“What is so good about QlikView is that managers can view the latest information any time they want: about DTCs (Diagnosis Treatment Combinations), their budgets, personal data… you name it. And all it takes is a few mouse clicks.” Kees Schenkels, Head of ICT, Bouman GGZ
Background
- Largest mental health organization in the Netherlands, specializing particularly in addiction. Bouman provides services at over fifty locations in the
- Zuid-Holland-Zuid region, spread across the municipalities of Rotterdam, Schiedam, Vlaardingen, Dordrecht, Leerdam, Gorinchem and Spijkenisse
- Workforce of more than 850 employees
Challenges
- Consolidate data across three main systems – clinical, financial and administrative systems
- Raise efficiency to make healthcare more affordable
- Generate real-time management information system
Solution
- Deployed QlikView to ~30 users across 4 functions in the Netherlands:
- Clinical Operations & Care Delivery Analysis: Monitor patient flow patterns, duration of stay, and treatment activity
- Resource Planning Analysis: Analyze staffing and scheduling
- Financial Analysis: Measure performance against budget with costs
- Revenue Cycle Analysis: Track DTCs (Diagnosis Treatment Combinations for reimbursement, Signal DTCs past due so as to not miss revenue
- Rapid implementation in < 2 weeks with support from JIS
- Leveraged QlikView to aggregate data from several systems including a financial system (Decade), HRM system (Beaufort) and clinical system (User)
- Tools such as Cognos and Oracle proved limiting in analysis flexibility and speed of deployment
Benefits
- Provided an integrated view into operations by gaining insight into metrics that are interconnected across data systems
- Removed sense of compartmentalization in the organization
- Combined data warehouse and BI analysis in one solution
- Improved process efficiencies and DTC tracking driving more affordable healthcare delivery and 100% compliance
- Delivered common dashboard of information to management