Company Profile
Region:
India, United States
Revenue:
N/A
Industry:
Services
Function:
Finance, Human Resources, Operations
"What impressed us about QlikView are its intuitive features that allow people without prior knowledge of analytics to 'see' data and have the flexibility to slice and dice data as per their requirements."
Prashant Cherukuri, Chief Delivery Officer – IT Services, ABM
Background
- Provides customized business process outsourcing (BPO) solutions
- Focuses on five core areas of capability: customer relationship management/contact centers, integrated marketing services, knowledge and process outsourcing, finance and accounting outsourcing and IT
- More than 13,000 employees at locations in North America, Europe, and Asia
Challenges
- Reduce the time and manpower required to develop practical, visual reports by integrating data from varied sources.
Solution
- Deploy QlikView to over 250 employees with plans to roll out QlikView in all its centers in the region
- Apply QlikView within three functional areas of Operations, Finance and HR
Benefits
- Created a single view perspective of operations across all centers
- Improved service levels resulting in delivery in full on time lifting from an average of 81% to 95% in 3 months
- Provided real time business intelligence
- Quicker and relevant decision making by operations team leads on the floor
- Non-biased and qualitative inputs from frontline team yielding better planning of resource allocation and resource optimization
- Moved the company towards predictive analytics from business intelligence
- Improved the completeness, accuracy, and quality of data