Company Profile
Region:
United States
Revenue:
N/A
Industry:
Governments
Function:
Executive, Finance, Human Resources, Operations
"AFD used to manage by anecdote, intuition, and assumption. With QlikView, our decisions are based on data-supported facts. We can test an assumption before we act on it and measure a decision after it’s made." Elizabeth Gray, Business Systems Analyst Supervisor, Austin Fire Department
Background
- Municipal fire department serving the City of Austin, Texas
- Serves more than 750,000 residents in Austin
- Responds to more than 75,000 calls annually
Challenges
- Lack of visibility into operations and performance data
- Unable to effectively extract, integrate, and analyze enterprise data from seven distinct databases
- Strong need to adjust reporting efficiency to improve operations, staff morale, and to ease staff stress
Solution
- Deployed QlikView to 16 users in 12 weeks
- Executive Analysis: Analyze 911 calls, response times, apparatus deployment and usage
- Financial Analysis: Analyze budgets and expenditures
- Operations Analysis: Leverage the data stored in disparate databases to achieve the department's first-ever real time view of operational performanceHuman Resources Analysis: Analyze firefighter staffing, recruitment, hiring, work orders and leave
Benefits
- Saved 300 hours, representing an equivalent cost of $131,000
- Enabled fact-based decision making and improved business processes
- Eliminated staff frustration and stress