Telecommunications

QlikView for Telecommunications

Refine Strategy and Performance for Converging Markets

Adapt to changing market demands. Work from a single view of the customer. Centralize processes for coordinated marketing, up-selling and cross-selling, and delivery of convergent services. Increase customer loyalty and ARPU.

Analytics to Control Your Key Business Drivers

In adapting to a rapidly changing marketplace, telecommunications companies today are refining business models. Key business drivers center on becoming more customer centric, creating the operational synergies to efficiently bundle and deliver innovative services, and broadening brand value.

Using QlikView, leading telecommunications companies worldwide can:

  • Gain a single view of customers and their service usage behaviors
  • Improve planning, pricing and marketing of new value-based services
  • Increase Average Revenue Per User (ARPU)
  • Improve customer satisfaction and loyalty, minimizing churn
  • Coordinate convergent billing, provisioning, customer service, and other delivery services

The QlikView Customer Experience

Discover why more than 50 telecommunications providers have turned to QlikView to overcome their information challenges and improve their performance.

Related Resources

“Before QlikView, we had Business Objects, Crystal Reports and a lot of Excel reports. We can now plan to phase these out.”

Kenneth Mitchell
Senior Strategy Consultant
Kingston Communications

“Before QlikView, we did not have good decision-making insight into revenue month-to-date or transactional intelligence, which was critical for knowing how to improve our business performance.”

Suresh Vadakath
Director, Strategic Planning, Arbinet

Synchronize processes for a centralized business model

Whether a provider of wireline, wireless, cable, broadband, or convergent services, infrastructure and business systems need to be synchronized for more dynamic processes and evolving Web and mobile technologies. QlikView provides the visibility for a more centralized business model that improves operational efficiencies and consolidation for new business agility.

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